Privacy Policy – Your Data at Fantasy Gem

1 Who We Are

Fantasy Gem is an online entertainment platform operated for players in Pakistan. The platform offers live casino, slot games and fish games, with all transactions processed in Pakistani Rupees (PKR). Fantasy Gem is the data controller responsible for the personal information collected through the website and mobile app.

This Privacy Policy applies to all registered users and visitors of Fantasy Gem, including anyone who has created an account, made a deposit, used the mobile app or simply browsed the website. By using Fantasy Gem, you acknowledge that your personal data will be handled in the manner described here.

This policy should be read alongside our Terms and Conditions and Responsible Gaming guidelines.

2 Data We Collect

Fantasy Gem collects personal data in two main ways: information you provide directly and information collected automatically when you use the platform.

Information you provide:

• Registration data: Your username, email address, mobile number, date of birth and password when you create an account.
• Identity verification: Where we are required to verify your identity, we may request a copy of a government-issued ID such as a CNIC or passport.
• Payment information: Your JazzCash number, Easypaisa account, Raast ID or bank account details used for deposits and withdrawals. We do not store full card numbers — card payment details are handled by our payment processor.
• Communications: Messages you send to our support team, feedback you provide and any correspondence related to your account.
• Profile preferences: Settings and preferences you configure within your account, including deposit limits and notification preferences.

Information collected automatically:

• Device and browser data: Your device type, operating system, browser version and screen resolution.
• IP address and location: Your IP address is recorded each time you log in. This helps us detect unusual activity and verify that access is consistent with your normal usage patterns.
• Usage data: Pages visited, games played, time spent on the platform, deposit and withdrawal history, and betting activity.
• Cookies and tracking technologies: Session cookies, preference cookies and analytics cookies. See Section 7 for full details.

3 How We Use Your Data

Fantasy Gem uses your personal data for the following purposes:

Fantasy Gem does not use your personal data for purposes beyond those listed above without first notifying you and, where required, obtaining your consent.

4 Legal Basis for Processing

Fantasy Gem processes your personal data on the following legal grounds:

• Contractual necessity: Processing your account data, deposits, withdrawals and game activity is necessary to deliver the service you have signed up for.
• Legitimate interests: Fantasy Gem has a legitimate interest in preventing fraud, maintaining platform security, monitoring for responsible gaming concerns and improving the platform experience.
• Consent: Where we send you marketing communications or use non-essential cookies, we do so only where you have given clear consent. You can withdraw this consent at any time.
• Legal obligation: In certain circumstances, Fantasy Gem may be required to process and retain data to comply with applicable legal requirements, including anti-money laundering obligations.

5 Sharing Your Data

Fantasy Gem does not sell, rent or trade your personal data to third parties for their own marketing purposes. Your data may be shared in the following limited circumstances:

• Payment processors: JazzCash, Easypaisa, Raast and banking partners receive only the data necessary to process your financial transactions. These providers operate under their own privacy policies and security standards.
• Game providers: Third-party game studios that supply our live casino, slot and fish game content may receive anonymised or pseudonymised session data to support game performance and fairness audits.
• Identity verification services: Where required, a third-party verification provider may process your identity documents. These providers are bound by strict confidentiality agreements.
• Analytics providers: Aggregated, non-personally identifiable usage data may be shared with analytics tools to help us understand how the platform is used and where it can be improved.
• Legal and regulatory authorities: Fantasy Gem will disclose personal data where required to do so by law, or in response to a valid legal request from an authority investigating suspected fraud, money laundering or other serious matters.
• Business transfers: In the unlikely event of a merger, acquisition or sale of Fantasy Gem's business, your data may be transferred as part of that transaction. You would be notified before any such transfer takes effect.

6 Payment Data

Given that all transactions on Fantasy Gem are processed in PKR, we work with local and regional payment providers that Pakistani players are already familiar with — including JazzCash, Easypaisa, Raast and standard bank transfer options.

Here is how payment data is handled:

• Your mobile wallet number (JazzCash or Easypaisa) or bank account details are stored in encrypted form and are used exclusively for processing deposits and withdrawals on your account.
• Fantasy Gem does not store complete card numbers. Card transactions are tokenised and handled entirely by the payment processor's secure environment.
• Payment data is only accessible to authorised Fantasy Gem staff involved in processing withdrawals or investigating transaction disputes.
• You may be asked to confirm your payment method ownership before a withdrawal is processed. This is a standard security verification step, not an indication of any problem with your account.
• Transaction records are retained for a minimum period as required for financial record-keeping purposes. See Section 8 for retention timelines.

7 Cookies & Tracking Technologies

Fantasy Gem uses cookies and similar technologies to keep the platform running smoothly, remember your preferences and understand how players use the site. Here is a breakdown of the cookies we use:

• Essential cookies: These are required for the platform to function. They manage your login session, maintain security tokens and enable core features like your game lobby and account dashboard. You cannot opt out of essential cookies without losing access to the platform.
• Preference cookies: These remember your settings — such as your preferred language, deposit limit preferences and notification choices — so you do not have to reconfigure them each time you visit.
• Analytics cookies: We use anonymised analytics tools to understand which parts of the platform are most used, where players drop off and how we can improve the experience. This data is aggregated and not linked to individual accounts.
• Marketing cookies: Where you have consented, marketing cookies help us show you relevant promotions. You can withdraw this consent at any time through your account settings or by contacting support.

You can manage your cookie preferences through your browser settings. Note that disabling certain cookies may affect how some features of Fantasy Gem work. Most modern browsers — whether on Android, iOS or desktop — provide straightforward controls for managing cookies.

8 Data Retention

Fantasy Gem retains your personal data for as long as your account is active and for a reasonable period thereafter. The specific retention periods are:

• Account data: Retained for the lifetime of your account and for up to five years after account closure, to allow us to respond to any queries or disputes that may arise.
• Transaction records: Financial transaction data, including deposit and withdrawal history in PKR, is retained for a minimum of five years in line with standard financial record-keeping requirements.
• Identity verification documents: Copies of identity documents are retained for the duration your account is open and for up to five years after closure.
• Support correspondence: Messages exchanged with our support team are retained for up to three years.
• Analytics data: Aggregated, anonymised analytics data may be retained indefinitely as it cannot be linked back to individual users.

When data is no longer required, Fantasy Gem deletes or anonymises it securely. You may request early deletion of your data — see Section 10 for how to exercise this right.

9 Security Measures

Keeping your data safe is a top priority at Fantasy Gem. We use a range of technical and organisational security measures to protect your personal information from unauthorised access, loss or disclosure.

• SSL/TLS encryption: All data transmitted between your device and Fantasy Gem's servers is encrypted using industry-standard SSL/TLS protocols.
• Encrypted storage: Sensitive data — including payment details and identity documents — is stored in encrypted form on our servers.
• Access controls: Access to personal data is restricted to authorised Fantasy Gem staff on a strict need-to-know basis. All staff with data access undergo regular security training.
• Login security: We monitor for unusual login activity and may prompt additional verification if a login appears suspicious — for example, a login from an unfamiliar device or location.
• Regular security reviews: Our platform and data handling practices are reviewed regularly to identify and address potential vulnerabilities.

While Fantasy Gem takes every reasonable precaution, no online platform can guarantee absolute security. If you believe your account has been accessed without your permission, contact our support team immediately.

10 Your Rights

As a Fantasy Gem player, you have the following rights regarding your personal data:

• Right of access: You can request a copy of the personal data Fantasy Gem holds about you at any time.
• Right to rectification: If any of your personal data is inaccurate or incomplete, you can ask us to correct it. Some details — such as your registered name and date of birth — can be updated directly in your account settings.
• Right to deletion: You can ask Fantasy Gem to delete your personal data. We will do so where there is no legal or legitimate reason to retain it. Note that certain financial records must be kept for a minimum period regardless of a deletion request.
• Right to object: You can object to Fantasy Gem processing your data for marketing purposes at any time. Opting out of marketing does not affect your ability to use the platform.
• Right to data portability: You can request your personal data in a structured, machine-readable format.
• Right to restrict processing: In certain circumstances, you can ask Fantasy Gem to limit how your data is used while a query or complaint is being resolved.

To exercise any of these rights, contact our support team via live chat or email at [email protected]. We will respond within a reasonable timeframe and will not charge a fee for standard requests.

11 Minors & Under-18 Protection

Fantasy Gem is strictly an 18+ platform. We do not knowingly collect personal data from anyone under the age of 18. If we become aware that a minor has registered an account, the account will be closed immediately and any associated data will be deleted.

If you are a parent or guardian and believe that a minor has accessed Fantasy Gem using your device or account details, please contact support immediately. We will investigate and take appropriate action, including account closure.

We strongly recommend that adults use device-level parental controls to prevent minors from accessing online gaming platforms. Responsible gaming starts at home — visit our Responsible Gaming page for practical guidance.

12 Marketing Communications

With your consent, Fantasy Gem may send you promotional communications about new games, bonus offers, VIP rewards and platform updates. These communications may be sent via email, SMS or in-app notification.

• You can opt in to marketing communications during registration or at any time through your account settings.
• You can opt out of marketing communications at any time by updating your notification preferences in your account, or by contacting support. Opting out of marketing has no effect on transactional messages such as deposit confirmations and withdrawal notifications.
• Fantasy Gem will not share your contact details with third parties for their own marketing purposes.

13 Changes to This Privacy Policy

Fantasy Gem may update this Privacy Policy from time to time to reflect changes in how we handle data, changes in applicable requirements or improvements to our practices. When changes are made, the updated policy will be posted on this page with a revised "last updated" date.

For significant changes — particularly those that affect how your data is used or your rights — Fantasy Gem will notify registered users via email or an in-platform notification before the changes come into effect. Your continued use of the platform after any update constitutes your acceptance of the revised policy.

We encourage you to revisit this page periodically so you are always aware of how your data is being handled.

14 Contact Us About Privacy

If you have any questions about this Privacy Policy, want to exercise any of your data rights or have a concern about how Fantasy Gem handles your personal information, please get in touch with our support team.

The fastest way to reach us is via live chat, available around the clock on the Fantasy Gem platform. You can also email us at [email protected] — please allow up to 24 hours for an email response.

When contacting us about a data request, please include your registered username and a brief description of your request so we can locate your account and respond efficiently.